Can I reverse charge call you in an emergency or to claim?

10 May 2019

If you’re overseas and need to call us in an emergency or to make a claim we’ll accept a reverse charges call. These can be made in most countries by contacting an international operator within the Telstra network. Here’s how to do it.

A reverse charge call is an operator assisted service where the recipient pays for the call. We recommend using Telstra’s service, known as Australia Direct Reverse Charge to call our emergency claim number: +61 2 8256 1794

If you’re overseas and need to call us in an emergency or to make a claim we’ll accept a reverse charge call. These can be made in most countries by contacting an international operator number, however, there may be restrictions when using mobile phones.

Here is the list of Telstra reverse charges numbers to call, depending on the country you’re in.

A few of the most commonly needed reverse charge operator numbers are: 

Step 1
To reverse charge call us, you will start by calling the Australia Direct Reverse Charge access number for the country you are in and ask the Telstra operator for assistance.

To call the relevant access number, you’ll need an outside line if calling from a hotel (request this from reception).

Step 2
The Telstra operator will then re-direct your call to the Travel with Jane emergency claim phone number: +61 2 8256 1794

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