Emergency claims

If you are overseas and need assistance due to an accident, medical emergency, hospitalisation, trip cancellation or delay, or any other urgent event, you’ll need to make an emergency claim.

Call +61 2 9159 6649

You can call +61 2 9159 6649 from anywhere in the world 24/7 or email claims@travelwithjane.com.

What happens next

Travel with Jane has partnered with Proclaim to provide you with time-critical assistance when you need it most. Like ourselves, Proclaim are a proudly Australian owned company, and are equipped to provide medical and emergency assistance to Australians travelling across the globe.

Once your call is logged with our claims team, Proclaim will assist you to find the best course of action suited to your emergency and location.

Learn more about what to do in the case of an emergency while travelling. 

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch