Get in touch with Jane
A part of the peace of mind travel insurance brings is knowing you can easily get advice or help when you need it.
So if you have a question about what is or isn’t covered, need to make a claim, want to change or cancel your policy or need help in an emergency, you can reach us in a number of ways.
- Get help choosing the right cover
- Get help with cover for medical conditions
- Get in touch about your existing policy
- Make a claim in an emergency
- Make a general enquiry
Are you contacting us about choosing the right cover?
If you need help understanding anything about our cover start by comparing our 4 levels of cover here, and learning more about our 10 optional add-ons here. To discuss your specific travel insurance needs, you can:
Are you contacting us about a medical condition?
We cover many pre-existing medical conditions (see the list) but if you are worried or know that your condition is not automatically covered we can assist you to potentially upgrade your policy and be covered for your condition. To discuss this you can:
Are you contacting us about your existing policy?
You can amend some details on an existing policy such as your travel dates and contact email address, here. You can also apply to cancel your policy, should you be within your 14-day cooling off period, here.
Are you contacting us about a medical emergency?
Is it an emergency? If you are overseas and need to make an emergency claim you can reach us by telephone. When possible, you should get in touch before deciding on your next steps, for example, before making a doctor’s appointment, calling an ambulance or attending an emergency room. We will be able to assist you with the best course of action to help you get the treatment you may need.
Read more about claiming.
Call +61 2 9159 6649
Is it about a claim?
Our customer support team can assist you with both new and existing claims. Get in touch during business hours, or, if it’s a new claim, go ahead and claim online. You can learn more about the claims process here.
Want to chat about something else? We’d love to hear from you! You can
Other ways to reach us
It’s not always easy to get to a telephone or make overseas calls from a mobile. If you’d prefer to contact us on live chat or social media that’s ok too. Just know that chats, Twitter and Facebook are only checked Monday to Friday 8am to 8pm Australian Eastern Standard Time.
Understand your cover
Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch