Has your mobile phone gone missing? Whether it was lost or stolen, travel insurance can help recoup some of the costs. But we’ll need to know your IMEI number first.

When it comes to claiming for a lost, stolen or damaged mobile phone, tablet or sim-enabled device, the success of your claim depends on you being able to supply the IMEI number for your phone.

You will also need to have  blocked the IMEI number with your Australian telecommunication provider in order to be eligible to claim. And, you’ll need to provide your lost or stolen phone’s IMEI code with your claim.

FYI, blocking your IMEI is different to blocking your SIM.

What is an IMEI number?

Every mobile phone or mobile broadband device has a unique 15 digit code, called an IMEI number (International Mobile Equipment Identity).

Where can I find my IMEI number?

You can find your IMEI in the following ways:

  • by entering *#06# on your phone’s call screen.
  • Searching within your phone’s settings
  • Look to see if it’s printed either on the back of your device, or underneath your device’s battery

How can I contact my mobile phone provider?

Your provider should be contactable during business hours. Click on the links to reach the contact details of a few of Australia’s main mobile phone companies.

Mobile phone claim tips

Once your IMEI has been blocked by your mobile phone provider, you’ll need to tick a few more boxes before you can claim from travel insurance.

  • Report the theft or permanent misplacement to police, a transport carrier or travel operator, within 24 hours. Keep a copy of the police report, you’ll need to submit this with your claim.
  • Find receipts, phone contracts or invoices that prove your ownership of the lost phone. As with all insurance claims on belongings, you need to be able to prove that you owned the mobile phone in the first place.

Ready to claim a lost phone?

If your phone or device is stolen or damaged on your trip Travel with Jane will pay to repair or replace up to a total of $2,000 on Basic cover, $10,000 on Comprehensive and Domestic cover levels. This benefit is not available on Saver cover.

The maximum amount Travel with Jane will pay for any item (single item limit) is:

  • $3,000 for personal computers, video recorders or cameras;
  • $1,000 for mobile phones (including PDA’s and any items with phone capabilities)
  • $750 for all other Luggage and Personal Effects.

Remember you can claim online with Travel with Jane.

Want more cover for your mobile?

Is standard cover not enough for you? Add Travel with Jane’s Device add-on to your police.  You will have extra cover for up to five devices. That’s up to $5,000 for one device ,and up to a total of $10,000 for up to five devices.




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