14-Day cooling-off period
Travel with Jane travel insurance is backed by a 14-day money back guarantee
If for some reason you have changed your mind about your policy, you can cancel it within a 14-day cooling-off period. This period starts on the day you are issued with your Certificate of Insurance.
We will refund your premium with the cooling-off period
- if your trip hasn’t started
- if you haven’t made a claim
- if you don’t want to make a claim or exercise any other right under the policy.
How do I cancel my policy for a refund?
To be eligible for a refund you’ll need to cancel your policy within 14 days from date of purchase.
You can cancel your policy at any other time, but beyond the 14-day cooling-off period we will not refund any part of your premium. You can apply to cancel your policy online.
What happens next?
After we’ve cancelled an eligible policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. Once we’ve issued a refund the funds will reach your bank account within 5-10 working days.
Not sure if you’re eligible for a refund? Get in touch
Understand your cover
Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch