If for some reason you have changed your mind about your policy, you can cancel it within a 14-day cooling-off period. This period starts on the day you are issued with your Certificate of Insurance.

We will refund your premium with the cooling-off period

• if your trip hasn’t started
• if you haven’t made a claim
• if you don’t want to make a claim or exercise any other right under the policy.

How do I cancel my policy for a refund?

To be eligible for a refund you’ll need to cancel your policy within 14 days from date of purchase.

What happens next?

After we’ve cancelled an eligible policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. Once we’ve issued a refund the funds will reach your bank account within 5-10 working days.