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Travel Warnings

Indonesia’s Mt Rinjani volcanic ash cloud information

28 September 2016

Volcanic ash from an eruption at Mt Rinjani causing flight cancellations

updated at 11am Wednesday, 28th September ’16

We advise all travellers to and from Bali to contact your airline to monitor the status of your flight.

  • Jetstar: 131 538 (from Australia), 001 803 852 9779 (from Indonesia)
  • Virgin Australia: 13 67 89 (from Australia), 00 1803 061 2002 (from Indonesia)
  • Air Asia: 1300 760 330
  • Garuda Indonesia: 0011 62 21 23519999

If you’re a current policy holder

Please contact our 24 hour emergency assistance on +612 9333 3903 for further questions or enquiries.

If you’re not a current policy holder

Please contact our Customer Service Line on 1300 856 473

Please note

Any policies purchased after 4:00pm AEST on Tuesday, 20th September will not be covered under Natural Disaster for the Ash Cloud in Mt Rinjani, as this is a foreseen event.

Contact Us

If you’re a current policy holder

Please contact our 24 hour emergency assistance on +61 2 9333 3967 for further questions or enquiries. You can also call us to if you’re ready to make a claim, need advice regarding a claim, or need to check your cover.

When you’re covered by Travel with Jane you can rely on MAPRE, a leading global Medical Assistance network, to help you in the event of an emergency.

If you’ve been caught up in an accident, injury, or sickness and think you might need hospitalisation or evacuation back to Australia, call us straight away, anytime. You’ll be connected to the MAPFRE Medical Assistance team who’ll guide you through your emergency and help plan the best course of action.

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch


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